Please read the Terms and Conditions.

If you are a Vision Provider (ie. Optometrist or Optician), please select 'Vision Provider' to register. Only one registration is required per location. The registering Optometrist or Optician will be the responsible party for all online submissions.

If you are a Health Provider (ie. Massage Therapist, Physiotherapist etc.), please select 'Health Provider' to register.

If you are a Health Provider Clinic Staff, you can submit claims on behalf of the registered Health Provider. Please select 'Health Provider Clinic Staff' to register.

Note: Before you register as Health Provider Clinic Staff, you will require the User ID for each of the Health Providers that you submit claims on behalf of. A Health Provider User ID is assigned once the Health Provider has been registered and their account has been activated.

If you have any questions please contact us

Provider Claims Service Terms and Conditions

By accessing and using RWAM Provider Claims Service, You accept and agree to be bound by and comply with these Terms and Conditions and the RWAM Privacy policy .

  1. Only the Provider is entitled to register to use RWAM Provider Claims Service. Thereafter, Provider may provide his/her userid and password to an administrator or office staff to use only in accordance with the Terms. Provider shall remain responsible for the administrator’s or office staff’s use of RWAM Provider Claims Service.
  2. You agree to access RWAM Provider Claims Service using only the userid and password provided by RWAM and to keep them confidential. You are responsible for all activity on the RWAM Provider Claims Service associated with your userid and password.
  3. Use of RWAM Provider Claims Service
    1. You only use RWAM Provider Claims Service for the benefit of Provider and patient.
    2. You only use the information to determine if a patient’s group benefits plan provides coverage for treatment that the Provider has already identified as necessary and not for the purposes of suggesting treatment solely because it is covered by the patient’s group benefits plan.
    3. You acknowledge and agree that it is Your responsibility to maintain the security of any computer, smartphone or other electronic device that You use to access RWAM Provider Claims Service
    4. Termination. Your right to access RWAM Provider Claims Service and use of the Information are effective until terminated by RWAM Insurance Administrators. RWAM may terminate your right to access RWAM Provider Claims Service at any time and for any reason with or without notice to You.
    5. By signing this agreement, You confirm that claims submitted on behalf of the patient are legitimate and for services rendered and not fraudulent in nature.
    6. All claims submitted by you or authorized administrator or office staff are subject to audit at your own expense by RWAM including dates of service provided, clinical notes and payments.
    7. You advise RWAM if you no longer work at the address indicated.